Practical animal handling for housing & property teams

Re-lets, evictions and void turnarounds often stall because of pets on site.

ACO attends alongside landlords, housing associations, letting/estate agents and their contractors to manage dogs (and other animals) so you can enter safely, complete checks, and keep the schedule moving. Everything we do is welfare-compliant and fully documented.

How we support housing & property operations

We fit into your workflows for check-outs, inspections and re-entries—reducing aborted visits and keeping contractors on plan.

  • Safe access & containment at key handbacks, inspections, evictions and repossessions
  • Void property checks before cleaners, surveyors or trades go in
  • Abandoned pets: assessment, secure transport and temporary kennelling/cattery via vetted partners
  • On-site coordination with locksmiths and contractors so one visit does the job
  • Evidence-ready reports for compliance, complaints and legal files

This results in fewer delays, safer staff and a welfare trail for your organisation.

Typical situations we handle

  • Pets present at key handback / check-out blocking access
  • Eviction day attendance (Section 21/8) where animals are on the premises
  • Void/clearance where pets or signs of pets are discovered after entry
  • Multi-unit blocks where animals complicate access routes for officers and trades
  • Owner absent, hospitalised or moved; animals left unattended needing welfare checks

In each case, our handlers take responsibility for the animals so your team can focus on tenancy, safety and turnaround.

Our approach on site

  • Pets present at key handback / check-out blocking access
  • Eviction day attendance (Section 21/8) where animals are on the premises
  • Void/clearance where pets or signs of pets are discovered after entry
  • Multi-unit blocks where animals complicate access routes for officers and trades
  • Owner absent, hospitalised or moved; animals left unattended needing welfare checks

In each case, our handlers take responsibility for the animals so your team can focus on tenancy, safety and turnaround.

Abandoned pets & temporary placement

Where pets cannot remain in the property, we coordinate secure transport, veterinary checks and short-term kennel/cattery placement through trusted partners. You receive chain-of-custody plus a concise update for your file and insurers.

What you receive

  • Attendance record: date/time, address, named handler
  • Welfare notes: observations, actions, outcomes
  • Photos where appropriate (redacted to your policy)
  • Chain-of-custody for any transport/placement
  • Job summary suitable for audit, complaints and legal review

We can align to your requirements.