Effective date: 1st October 2025

Animal Control Officers Ltd (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. This policy explains what information we collect, how we use it, and your rights under UK GDPR and the Data Protection Act 2018.

 

Information We Collect

We collect personal information in the following ways:

When you visit our website:

We automatically collect some technical data such as your IP address, browser type, operating system, device type, and which pages you visit. This helps us analyse traffic and improve the site.

When you contact us:

If you use our contact form, email us, or call us, we collect the information you provide (e.g., name, email address, phone number, message) so we can respond to your enquiry.

When you use our services:

If you engage us for work, we may collect additional details such as business information, addresses for site visits, and any information necessary to deliver our service safely and professionally.

 

How We Use Your Information

We use the information we collect to:

  • Respond to enquiries and provide the services you request
  • Manage our relationship with clients and suppliers
  • Improve our website, services, and user experience
  • Comply with legal obligations, such as record-keeping and safety requirements

We will only process your personal data where we have a lawful basis to do so (e.g., consent, contract performance, legitimate interest, or legal obligation).

 

Sharing Your Data

We do not sell your personal data. We may share it with:

  • Trusted service providers – such as website hosting, analytics, or IT support, who help us operate our business.
  • Regulators or legal authorities – where required by law or to protect safety and security.

All third parties are required to keep your information secure and to use it only for the purposes we specify.

 

Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request corrections to any inaccurate information
  • Request deletion of your personal data where we no longer need it
  • Object to or restrict certain types of data processing
  • Withdraw consent at any time (where we rely on consent)

To exercise these rights, please contact us using the details below.

 

Data Security

We take appropriate technical and organisational measures to protect your data against loss, misuse, or unauthorised access. However, no website or system can be guaranteed 100% secure.

 

Data Retention

We only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

 

Cookies

Our website uses cookies to function correctly and improve your experience. For more details, see our Cookie Policy.

 

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective date.”

 

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Animal Control Officers Ltd
K Farm, Hoopers Lane, Stoford, Yeovil, BA22 9UE
Email: [email protected]
Phone: 0333 050 8778